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Mon Petit Bebe

Customer service Find out about the highest level of our service. Find the answers to the frequently asked questions.

Flower

Delivery and payment

Delivery

We care an enormous amount about the way the Mon Petit Bébé products are delivered to your door step. In the unlikely event of the product being out of stock, you will be informed about the delay in delivery of your order or other alternatives. Each order placed by 2pm, will be completed and sent out the same day and delivered to you the next business day. Orders placed after this time will be completed in the first order the next business day.

Mon Petit Bébé uses UPS courier service to deliver its products. The shipping and handling fee is PLN 15. For each order exceeding the value of PLN 250 Mon Petit Bébé will deliver your products to you free of charge.

The status of your package can be tracked on the UPS website: www.ups.com. You will be required to input the tracking number of you parcel. This number will be included in the email confirmation sent to you following the placement of each order. At any time, should you have any questions regarding your package, you can contact the UPS Customer Service helpline on +48 22 534 00 00.

The UPS couriers deliver packages between 9am and 5pm during business days. Should you be available at the delivery address only during specific hours, please contact the UPS Customer Service to confirm specific delivery time and date.

Packaging

Mon Petit Bébé pays a lot of attention to the way the products are wrapped and delivered. We make sure that each piece of garment is wrapped, while not giving up on the eco-friendly packaging, esthetics and elegance.

Should you choose our gift wrap option, the products purchased will arrive in a beautiful Mon Petit Bébé signature box. Each piece of clothing will be carefully wrapped in delicate tissue paper. The entire box will arrive in the Mon Petit Bébé protective box.

If you would like that your shopping items are gift wrapped, please select the appropriate option during your checkout procedure.


 

Payment

There are several ways to pay for your order. You have a choice of paying with your debit or credit card or by making a bank money transfer via the Platnosci.pl payment service. You can also pay via Cash on Delivery (COD) to the UPS. This means that the amount due can be paid to the courier at delivery. The COD service is an extra charge of 4 PLN and will be added to the final order.


 

Safety

Payments processed by Platnosci.pl are characterized by the highest level of security. The latest solutions of data encrypting together with a computing platform of high standard guarantee reliable protection for transactions.

Sending information
Data available on platforms cooperating with Platnosci.pl is transmitted using SSL EV protocol (Extended Validation Secure Sockets Layer) which provides the highest standard for verifying identity. Additionally, it is possible to encrypt information exchanged between an online shop or a platform and a Customer.

Protection against transactions infringing the law
There is always a high risk connected with paying for goods or services using a payment card. 
Platnosci.pl payment service has several years of experience in processing such payments, and as a result, we have managed to decrease the rate of suspicious transactions from 40% to 0.02%. Therefore, we may provide Users of Platnosci.pl with a unique functionality, i.e. a chargeback guarantee that involves financial liability to be assumed by the company for transactions made using payment cards that have been stolen or lost.

Security Section
Furthermore, all transactions processed by Platnosci.pl are monitored, and their status is closely watched by specialists from Security Section and professional Customer Service Department.

3D-Secure
3D-Secure technology, which we use to process payments, helps us increase security of online transactions. As a result, we verify payment cards before they are used, and request card holders to confirm their identity using a special password. Afterwards, the card is authorized in the same way as in the case of transactions that are not processed using 3D-Secure technology.

 

Mon Petit Bebe Copyright © 2012 Mon Petit Bébé