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Mon Petit Bebe

Customer service Find out about the highest level of our service. Find the answers to the frequently asked questions.

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FAQ

I cannot remember my password?

Click on registration in the upper part of the screen and use the Password Reminer tool. Follow the instructions on the screen.

Are all the products displayed available right away?

After choosing the appropriate size, color, embroidery (if available) you will be immediately informed if the purchase of your product is not possible. We do all we can to prevent such situations from happening. Low stock items are registered immediately and refilled as soon as possible.

Is there a possibility of returning items?

Yes. We take pride in our products being sent to you in the ideal condition. If you are not 100% satisfied with your product or if in a very unlikely event the product has some visible defect you are free to return it within 14 days from the receipt of the parcel. In such event, please send if back to Mon Petit Bébé ul. Slominskiego 17/38, 00-195 Warszawa. . It is important for the product not to have any signs of usage.

Your query will be reviewed within 14 days and you will be informed by us electronically. Should you have any questions please use our contact form or send us an email to kontakt@monpetitbebe.pl.

Does the price shown next to an item include the delivery charge?

No, the product prices do not include the delivery charge. The delivery charge is added during the check out procedure.

Is it possible to combine a few orders placed within a short period of time and send it as one parcel?

Yes. In such an event we ask you to contact the Mon Petit Bébé Customer Service by phone or email. Please indicate the order numbers, which you would like to combine. We will confirm it to you via emial once the orders have been joined and shipped out as one.

Is it possible to change the delivery address after an order is completed (i.e. sent out to your delivery address originally provided)

Yes. You can contact the UPS Customer Service by calling their helpline on + 48 22 534 00 00. At any time you can track the progress of your package on the UPS website: www.ups.com. You will be required to provide the tracking number previously sent to you.

I have not received a confirmation of my order. What should I do?

In very occasional cases it is possible that the electronic correspondence from the Mon Petit Bébé platform gets qualifies as Spam. Check your Spam folder. We are improving our systems every day trying to prevent such situations from happening.

I have received a confirmation of my order a few days ago, but my parcel has still not arrived. How can I find out what is going on?

You can contact the UPS Customer Service by calling their helpline on + 48 22 534 00 00. At any time you can track the progress of your package at the UPS website: www.ups.com. You will be required to provide the tracking number previously sent to you.

Can I receive my package at a specific time?

Mon Petit Bébé is not responsible for the delivery process nor setting the particular time to receive it. Your order will be automatically confirmed via email, which will include the UPS tracking number. Should you be available at the delivery address only in specific hours, please contact the UPS Customer Service to confirm specific delivery time and date.

Is there a possibility to receive a VAT invoice?

Yes. On request, Mon Petit Bébé can send you a VAT invoice via regular post. Such process can also be carried out automatically if you choose to register as a company. If your order has already been completed please contact the Mon Petit Bébe Customer Service via the contact form. Please include your full company name, NIP number as well as the registered address. We will ship your Invoice the next business day.

Do you ship abroad?

At this time Mon Petit Bébé offers its products via the online store only in Poland. We are continuously working on the system facilitating sales abroad.

Mon Petit Bebe Copyright © 2012 Mon Petit Bébé